Refund policy

Return Policy

Please review the following terms and conditions to determine if your order, or the items and services within it, may be eligible for a return and/or exchange. If a product or service does not meet your expectations or you no longer need it, contact our customer service at 1-343-575-0501 to arrange a return and/or exchange, provided the product was never used and/or installed and meets the terms and conditions below.

Terms and Conditions

Customers have 30 days following the date of purchase to proceed with a return or exchange, provided the following terms and conditions are met and the products were never used and/or installed. Certain fees and costs may apply. Rubber Lab Industries and its administrative offices cannot assume responsibility for errors made by customers. It is the customer's responsibility to verify and confirm that the billing and delivery information, as well as the compatibility of the product with their vehicle and application, are correct. Our Year/Make/Model fitment search is available on every product page to help confirm compatibility before you order.

Non-Reimbursable Products and Services

We're sorry, but we cannot offer reimbursement for the following products and services: actual installation fees, any administrative/transactional fees, handling fees, additional transfer and/or transport fees, or any products sold as-is, as a final sale, and/or liquidated.

Products must be returned as brand new, never used and/or installed. If a returned product is damaged or was used and/or installed, the return will be refused and the product may be returned to the customer at their expense.

Alloy, Steel Wheels and Accessories

When purchasing wheels, it's important to confirm compatibility with your vehicle. Before using the wheels and/or accessories, validate the fitment on your vehicle prior to mounting tires on them or driving with them. Wheels are non-returnable unless deemed defective, if a tire was mounted on the wheel, or if installed beyond fitment-test purposes. Fees may apply if a returned wheel shows signs of handling and/or installation. Accessories such as bolts, center rings, valves, and sensors are non-returnable unless defective.

This is separate from our Fitment Guarantee: if a product purchased through our guaranteed-fitment search doesn't match the confirmed fitment as described, it remains eligible for exchange or return even after mounting for fitment verification. See our Fitment Guarantee for full details.

Transport Fees

Actual transport costs are non-reimbursable and are the customer's responsibility, unless the wrong product is delivered or the product is defective.* It is the customer's responsibility to verify the received merchandise upon reception and to advise Rubber Lab within 30 days of the order if there is an issue. Rubber Lab will arrange delivery and return with the applicable carrier based on the customer's location.

*Defectiveness

If you receive a defective product, the applicable return policy is the one required directly by the product's manufacturer. Warranties on products sold by Rubber Lab are those of the manufacturers and are subject to the terms and conditions of the applicable warranty. Please refer to the manufacturer's warranty documentation for more information.

Cancellation

If you wish to cancel your order, let us know as soon as possible. Orders can be canceled at any time before they ship. Certain transactional, handling, and/or transport fees may apply.

Reimbursement Method

Once returned products are received, verified, and accepted as eligible based on the terms and conditions of the return, along with any arrangements made with our customer service team, we will process the credit. The credit will be issued to your original payment method. Please allow a processing delay before the credit appears on your statement.