Refund policy

At Rubber Lab Industries, we want you to be happy with your order. If something isn't right, we'll work with you to fix it. Please read this policy before you start a return.

Starting a Return

  1. Email us at rubberlabindustries@gmail.com with your order number, the item(s) you want to return, and the reason. For damage, wrong items or fitment issues, include photos.
  2. If your return is approved, we'll send you a Return Authorization (RA) number and packing instructions.
  3. Pack the item in its original packaging, write the RA number on the outside of the box, and ship it to the address we give you.
  4. Once we receive and inspect the item, we'll process your refund or exchange.

Returns sent without an RA number will be refused and sent back to you at your expense.

Return Window

You can return new, unused items within 30 days of delivery.

Return Conditions

To be eligible for a return, items must be:

  • New, unused and undamaged
  • In their original packaging, with all protection and hardware included
  • Wheels: never mounted on a vehicle and never had tires mounted on them
  • Tires: never mounted or driven on

Wheels and tires are heavy and take hard hits in transit, so pack them the way they arrived. Items that come back damaged because of poor packaging may be refused or refunded only in part.

Test-Fit Before You Mount

Always test-fit every wheel on both the front and rear of your vehicle before mounting tires. Check brake caliper clearance, the hub bore and suspension clearance. Once tires are mounted or the wheels have been driven on, they can't be returned.

Fitment Issues

If we confirmed fitment for your vehicle before you ordered and the wheels don't fit, we'll make it right. Send us photos of the issue before any tires are mounted. We may also ask for your vehicle's VIN to check the vehicle details on your order.

For confirmed fitment errors on our part, we cover return shipping and no restocking fee applies. We don't cover labour, installation or alignment costs.

Damaged or Incorrect Items

Please inspect your order as soon as it arrives. If anything is damaged or isn't what you ordered, email photos and your order number to rubberlabindustries@gmail.com within 48 hours of delivery. We'll send a replacement or issue a refund, and we cover all return shipping costs.

Items that have been mounted, installed or used are considered accepted as received. They can't be returned or exchanged, even if they were incorrect or damaged on arrival.

Change-of-Mind Returns

If you've changed your mind or simply don't like the look, you can still return new, unused items within the return window, subject to these costs:

  • A 20% restocking fee on wheels and tires
  • Return shipping is at your expense
  • Original shipping charges are non-refundable

We recommend shipping returns with a tracked and insured carrier. Rubber Lab Industries isn't responsible for items lost or damaged on their way back to us.

Non-Returnable Items

The following can't be returned unless they're defective:

  • Wheels or tires that have been mounted, installed or driven on
  • Special-order, custom-drilled or custom-finish products
  • Installed accessories such as lug nuts, centre rings, valve stems and TPMS sensors
  • Clearance, open-box or final-sale items

Cancellations

You can cancel your order free of charge any time before it ships. Once an order has shipped, it's treated as a return and this policy applies. Special-order items may be subject to a cancellation fee of up to 30%.

Refunds

Once we receive and inspect your return, we'll process your refund within 3–5 business days to the original payment method. Your bank or card provider may take another 5–7 business days to post it to your account.

Warranty

All products we sell are covered by their manufacturer's warranty. Warranty terms, requirements and decisions are set by the manufacturer, not by Rubber Lab Industries. We're happy to help you file a claim. Some manufacturers require the claim to come directly from the customer, and we'll let you know if that's the case.

Warranty claims don't cover shipping, installation or labour costs.

Questions?

Email us at rubberlabindustries@gmail.com and we'll be happy to help.